New wave of fraudulent phone calls

A new wave of fraudulent phone calls has been detected, a phenomenon known as VSHING. The caller pretends to be an employee or technician from a company or service and tries to trick the user into providing personal data, banking information, making a payment, granting the scammer access to their device, or installing malicious software. The most well-known case is that of supposed Microsoft technicians who call claiming that our computer has a problem and has reported an error to Microsoft at some point, and that to fix the issue we must give them access to our computer by following their instructions. In addition to this common pretext, there are many others, such as participation in a competition or raffle, being the winner of a prize draw, or receiving an outrageous offer or gift voucher.

At SOFT LINE, we advise all users to exercise extreme caution and, when in doubt, not to provide anyone with personal or banking information. Whenever possible, you should verify the information you have been given by contacting the brand the caller claims to represent directly. Never act on impulse—always apply common sense with these types of calls. And if you have been a victim of vshing and have provided personal or banking details, report the case to the Spanish Data Protection Agency, the law enforcement authorities, and notify your bank so they can block any new payment attempts.